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STORE POLICY

CUSTOMER CARE

At Vic Vasconcellos, true luxury extends beyond our garments. We believe that exceptional clothing deserves an equally exceptional service. Our London-based Customer Care team is dedicated to offering attentive, personalized guidance to ensure your shopping experience feels effortless from start to finish.

1. How We Can Assist You

Our Client Advisors are at your service to assist with:

  • Sizing & Fit Advice: Personalized guidance on cuts, measurements, and silhouettes.

  • Styling Guidance: Recommendations for curated wardrobes or standout occasions.

  • Order Enquiries: Real-time tracking updates, dispatch status, and delivery support.

  • Returns & Exchanges: Smooth assistance with size swaps or return requests.

  • Gifting Services: Advice on choosing the perfect gift card or luxury presentation.

2. Get in Touch

We welcome your enquiries and look forward to assisting you. Choose your preferred way to connect with us:

  • Email Us: vgoncellos@yahoo.com.br

    (We aim to respond to all enquiries within 24 business hours.)

  • Live Concierge Chat: Available directly on our website

    (Monday to Friday: 9:00 AM – 6:00 PM GMT)

  • General Enquiries: vgoncellos@yahoo.com.br

Hours of Service:

Our team operates Monday to Friday, 9:00 AM – 6:00 PM GMT (excluding UK Bank Holidays). Enquiries received over the weekend will be handled with priority on the following business day.

3. Personal Styling Consultation

Unsure about a fit or choosing between two sizes? We encourage you to reach out before placing your order. Our team can provide exact garment measurements, fabric details, and advice on how each piece drapes, ensuring you feel entirely poised and victorious in your selection.

4. Feedback & Client Experience

Your experience with Vic Vasconcellos is fundamental to our growth. If you have any feedback or wish to share your experience with us, please feel free to reach out directly to vgoncellos@yahoo.com.br. We continuously refine our service to meet your highest expectations.

PRIVACY & SAFETY

At Vic Vasconcellos, your trust, privacy, and online security are fundamental to everything we do. We are committed to protecting your personal data and providing a safe, transparent, and fully encrypted shopping environment in strict accordance with UK law.

1. Compliance & UK GDPR

We strictly adhere to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Your personal information is processed lawfully, fairly, and transparently, used solely for fulfilling orders and enhancing your experience with our brand.

2. Information We Collect

To process your purchases seamlessly, we collect essential personal details, including:

  • Contact Information: Your name, email address, phone number, billing address, and delivery address.

  • Transaction Details: Order history, purchase preferences, and tracking references.

  • Technical Data: Encrypted IP address, device information, and browsing preferences to optimize website performance.

3. Safe & Encrypted Payments

Your payment security is guaranteed:

  • 256-Bit SSL Encryption: Our website utilizes advanced SSL technology to ensure all data passed between your browser and our store remains completely private and secure.

  • PCI-DSS Compliance: All payment transactions are processed through certified, bank-grade payment gateways (including Shopify Payments, Stripe, PayPal, and Apple Pay).

  • Note: Vic Vasconcellos never sees, collects, or stores raw credit or debit card numbers.

4. How We Use Your Data

We use your information strictly to:

  1. Process, dispatch, and track your orders.

  2. Provide dedicated Customer Care support and updates regarding your delivery.

  3. Send curated collection releases or exclusive invitations (only if you have explicitly opted in to our newsletter).

Our Pledge: We will never sell, trade, or share your personal data with third-party advertising companies.

5. Cookies & Site Personalisation

We use essential cookies to ensure basic store functionality (such as keeping items in your shopping bag and secure checkout). Analytical cookies help us understand how clients interact with our store so we can continuously refine our service. You can manage your cookie preferences through your web browser at any time.

6. Your Personal Rights

Under UK legislation, you maintain full control over your data. You have the right to:

  • Request access to the personal information we hold about you.

  • Request corrections or the complete deletion of your account/data ("Right to be Forgotten").

  • Unsubscribe from marketing emails at any time via the link at the bottom of our newsletters.

For any privacy enquiries or data requests, please contact our Data Officer at vgoncellos@yahoo.com.br.

WHOLESALE INQUIRIES

At Vic Vasconcellos, we partner with selected luxury boutiques, premium department stores, and international stockists who share our commitment to timeless elegance, exceptional tailoring, and refined craftsmanship.

1. Partnering with Us

We welcome retail inquiries from established stockists looking to introduce a sophisticated tailoring perspective to their clientele. As an authorized stockist, you will receive:

  • Access to seasonal collections and early pre-order line sheets.

  • Dedicated B2B account support and inventory assistance.

  • High-resolution media packages, campaign imagery, and brand display guidance.

2. Application & Selection

To maintain brand exclusivity and protect our retail partners, all applications are thoroughly reviewed. When submitting a wholesale inquiry, please include the following details:

  1. Business Profile: Registered company name, store address(es), and official website.

  2. Brand Portfolio: A list of complementary luxury or contemporary brands currently carried in your store.

  3. Store Aesthetics: Photographs of your physical retail space or online store layout.

  4. Contact Details: Buyer or store owner’s full name, corporate email, and contact phone number.

3. How to Submit an Inquiry

Please direct all B2B and wholesale inquiries to our London head office:

  • Wholesale Email: vgoncellos@yahoo.com.br

  • Showroom Appointments: Mayfair, London (By appointment only)

  • Response Time: Our wholesale team will review your application and respond within 2–3 business days.

4. Corporate & Bespoke Orders

For bespoke corporate gifting, private event orders, or custom styling requests, please reach out to vgoncellos@yahoo.com.br for a personalized consultation.

PAYMENT METHODS

Credit / Debit Cards
PAYPAL

Offline Payments

Payment Methods
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