top of page

SHIPPING & RETURNS

SHIPPING POLICY

At Vic Vasconcellos, we are committed to delivering your order with the care, speed, and discretion it deserves. Every garment is carefully inspected and packaged to ensure your parcel arrives in pristine condition.

1. Order Processing Times

All orders placed Monday to Friday are processed and dispatched within 1 to 2 working days (excluding UK Bank Holidays). Orders placed during weekends or public holidays will be processed on the next business day.

  • Cut-off Time: Orders placed before 1:00 PM GMT will begin processing on the same day.

  • Order Confirmation: Once your order is dispatched, you will receive a confirmation email containing your direct tracking details and estimated delivery date.

2. UK Domestic Shipping Rates & Options

We offer reliable shipping options across the United Kingdom via Royal Mail and premium courier partners:

Delivery OptionEstimated Transit TimeCost

UK Standard Delivery2 – 4 Working Days£3.95 (Free over £50)

UK Express Tracked1 – 2 Working Days£5.95

Next Day Guaranteed (Order before 1pm)Next Business Day£8.95

Complimentary Shipping: We are pleased to offer Free UK Standard Shipping on all orders valued at £50 or over.

3. International Delivery

We ship worldwide to ensure women across the globe can experience the sophistication of Vic Vasconcellos.

DestinationEstimated Transit TimeCost

Europe (EU & Non-EU)3 – 7 Working Days£12.00

USA & Rest of World5 – 10 Working Days£18.00

  • Customs, Duties & Taxes: International orders may be subject to import duties, taxes, or clearance fees levied by the destination country. These charges are the responsibility of the recipient. Please check your local customs regulations prior to ordering.

4. Order Tracking & Support

Once your parcel has been dispatched, you will receive an email with your tracking number. You can monitor the status of your shipment at any time.

If you experience any delay or issue with your delivery, please contact our Concierge Team at vgoncellos@yahoo.com.br with your order number, and we will assist you immediately.

5. Address Amendments & Undelivered Parcels

Please double-check your delivery address during checkout. Because we process orders swiftly, we cannot guarantee address modifications once an order has entered dispatch.

Parcels returned to us due to an incomplete address or failure to collect from a local depot may incur a re-dispatch fee.

RETURN & EXCHANGE POLICY

At Vic Vasconcellos, we want you to feel entirely confident and triumphant in every piece you wear. If your purchase isn't completely right for you, we are pleased to offer a seamless, hassle-free return and exchange process.

1. 14-Day Return Window

In accordance with UK Consumer Contracts Regulations, you have 14 days from the date of receiving your parcel to request a return or exchange. Once registered, items must be posted back to us within 14 days of approval.

2. Return Conditions

To be eligible for a refund, exchange, or store credit, all returned garments must meet the following standards:

  • Unworn & Unwashed: Items must be in original, resaleable condition with no marks, makeup, perfume, or deodorant stains.

  • Original Packaging & Tags: All brand tags, labels, and original garment bags must remain fully attached and intact.

  • Hygiene Seals: Bodysuits or intimate items must retain their original, unopened hygiene seal for safety and cleanliness reasons.

Please Note: Items returned in a damaged, worn, or altered state will not be eligible for a refund and will be returned to the customer.

3. How to Initiate a Return

Our return process is quick and simple:

  1. Request a Return: Email us at returns@vicvasconcellos.co.uk with your Order Number and the reason for return/exchange (or visit returns.vicvasconcellos.co.uk).

  2. Receive Your Label: Once approved, our team will provide you with return instructions and a printable shipping label.

  3. Pack & Ship: Package your item securely in its original packaging and drop it off at your nearest designated Royal Mail or courier drop-off location.

4. Exchanges & Size Swaps

We offer complimentary UK size exchanges (subject to stock availability). If you wish to swap an item for a different size or colour, simply indicate this in your request. Your new piece will be dispatched free of charge as soon as your return is received and inspected.

5. Refunds & Processing Times

  • Once your parcel arrives at our London facility, please allow 3 to 5 business days for inspection and processing.

  • Approved refunds will be processed back to your original payment method (Credit/Debit Card, PayPal, Apple Pay, etc.).

  • Depending on your banking provider, funds typically take 3 to 7 working days to reflect in your account.

  • Note: Original shipping fees are non-refundable unless the item is faulty or incorrect.

6. Faulty or Incorrect Items

In the rare event that you receive a damaged or incorrect garment, please contact our support team immediately at vgoncellos@yahoo.com.br with photos of the issue. We will arrange a free tracked return and issue a priority replacement or full refund.

bottom of page